The supervisors never wanted to speak or reach out to the customers. They'll tell you to follow this detailed scripting system and you'll be fine, you won't. Remote. Learn more about our unique opportunities Now Hiring Customer Service Representatives The Vaccine Scheduler (Customer Service Representative III) at Maximus makes an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. We also gain an entirely new data set related to citizen engagement, channel preferences, and agent performance which enables us to optimize this model. As time-tested plans are rewritten in real-time to catch up with the COVID-19 crisis, governments are relying on Maximus speed and agility to deliver essential services including some that were newly created to respond to COVID-19. This was one of the best jobs I have had with just a high school diploma. om ons te informeren over dit probleem. Training is intence approximately 2 weeks long in class environment following by the shadowing for the next 2 weeks. It has great benefits and bonuses for the end of the year open enrollment. Your hard work will not be valued. They also encourage everyone to rat on each other, not letting employees to speak their minds and not encourage people to connect even though they constantly mention team work. Maximus is recruiting medical providers to join our team of SSA Medical Experts. Do not apply for this job; you will regret it. MAXIMUS Ratings 3.2 Average rating of 4998 reviews on Indeed Headquarters McLean, VA Employees 10,000+ Revenue $1B to $5B (USD) Industry Government Website Facebook| Twitter| MAXIMUS company website Popular jobs at MAXIMUS Salary Satisfaction 51% Of the employees are satisfied about their pay Based on 11743 reviews Benefits Health Care . I was not provided with ANY training regarding how to use the in-house IT platform to manage the appointments. This company used to be VES. Many will be higher-skill individuals who wont find TANFs high-touch support useful. Maximus as a company has been an awful experience. CLICK HERE for full details and to apply for the Bilingual Customer Service Vaccination Call Center Rep position. No ability to grow. You're only allowed 8 points before you get fired. Working with state governments, weve quickly transitioned to telehealth, conducting 11,500 virtual assessments between March and May alone. It came with many benefits. Unprofessional. Remote in London. Bilingual Quality Assurance Analyst/ COVID-19 Call Center Get Paid to Review Websites & Apps $10-$100/Review, Bilingual Quality Assurance Analyst/ COVID-19 Call Center, Customer Service Vaccination Call Center Rep, Customer Service Vaccination Call Center Rep (Part Time), Bilingual Customer Service Vaccination Call Center Rep, Part Time Bilingual Customer Service Vaccination Call Center Rep. I sat there New Years Day and had a total of 5 calls per the 8 hours I was there. Work From Home Nhs Jobs in Medway - 2023 | Indeed.com Caso continue recebendo esta mensagem, We provide comprehensive onboarding training and support. I have never seen something done so unprofessionally in my life. The compensation of the company is average, as I believe considering we are government contracted job, I believe our compensation should be a bit more than what it is now. But, the irate callers are the worst, the seating arrangements is horrid (no assigned seats and any shifts after 9:30am good luck getting a seat on time unless youre early), and the pay could be better. The position may require Agents to make outgoing calls to follow up on vaccination questions. My induction meet took place TWO MONTHS into my employment! Management is rude, unprofessional, and unorganized. WebHelp us improve CareerBuilder by providing feedback about this job: Report this job Job ID: qF3sLPXm9ZkNtPuwnEqQasiSS. For example, my 5 month old had to have surgery, and I wasn't permitted to take the day off for it. Most of the government programs we administer provide a vital lifeline to people. Wir entschuldigen uns fr die Umstnde. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Our digital team developed a health assessment mobile application called, Clear2Work. Apply to Work From Home Nhs jobs now hiring in Hemel Hempstead HP2 on Indeed.com, the worlds largest job site. Management is poor, supervisors are rude and bossy. Customer Service Rep Vaccination Call Center Supervisor Vaccination Call Center Pandemic Electronic Benefit Transfer (P-EBT) ensures children dont go hungry while schools are closed. Wenn Maximus is by far the best company I have worked for. The position may require Agents to make outgoing calls to follow up on vaccination questions. If management still feels you should be on a CAP (Corrective Action Plan) even though you have proven your innocence, expect the CAP be lessened from 6 months to 3 months which means you are not eligible for any job promotions (you may have previously applied for) or bonusesnot bad, right? Pivoting to work from home | Maximus This company has also provided the opportunity to work from home since covid-19 started. Then this is the place for you! Si continas viendo este mensaje, Her weekly travel was upwards of $1600. Toxic environment and unrealistic business KPIs. The staff is a friendly great family oriented environment. Maximus Canada is a terrible place to work if you value open communication, stable employment, and a fair working environment. Work From Home Nhs Jobs in Luton - 2023 | Indeed.com Provides auto-suggestions when entering text, Niche requires Javascript to work correctly. You'll learn the basics but what you really need to learn in order to function is far more complex. Managers are also not willing to build relationships and trust but think that everyone needs to do that to work on that with them as if they are the ones to be depended on and the decision-makers of the business. There are no "personal life" considerations. There was also a lay off of a couple hundred people while I was there, where they lied about it being an audit, laid off people without warning, and paraded them down a walk way for all to see. They will often add more and more administrative tasks thinking they will solve a problem without realizing that overly administrative work creates burnout when it's a part of the job, but not the job. In my opinion, base pay should start at $18 an hour to deal with the mess that is the American healthcare system. MAXIMUS is a great company to work for. MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for a variety of COVID-19 Vaccine-Related , Posted: (5 days ago) However management and Leadership was poor. Disculpa Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. The glitches and system failures made it impossible to handle an already stressful job on both employee and customer end. Researcher should initially plan a 4-hour visit once or twice weekly. The Trainer is responsible for delivering contact center training within the project. Job Search | Browse Our Job Listings - Maximus Maximus Federal--Independent Medical Reviewers- CA-DWC Remote Easy Apply 30d+ $43K-$52K Per Year (Employer est.) What is the best part of working at the company? Lamentamos pelo inconveniente. The staff members appointed to induct me resigned so my induction was delayed but I was expected to start work anyway and to start immediately securing job starts in order to meet my targets. But of course the Maximus, GDIT and CMS employees get the federal holidays off. My only complaint would be a lack of organization in some areas. message, please email I ended up calling the corporate HC resolution center, and was told that my manager 'misspoke', and I was offered a Tuesday-Saturday shift that at least got me home in time to put my kids to bed. Work From Home Assistant Jobs - Apply Now | Maximus Posted: (6 days ago) Web30 Work From Home Assistant Jobs List of Jobs Nurse Practitioner/Physician Assistant Poughkeepsie, NYFull-Time *Maximus is currently offering a $10,000 retention bonus Job Description Maximus.jobs.net Work From Home Physician Nurse View All Jobs The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. work from home remote remote work from home hiring immediately customer service customer service representative maximus call center part time call center maximus work from home. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. The app was developed and implemented in roughly two weeks and is being systematically deployed across operational sites in the United States. It had become very clear for myself near the last quarterly reorg I was involved with where the company had moved to from where it was. We are sorry for the inconvenience. One positive: I love my co-workers and we help each other all the time. Meet the unprecedented demand for contact tracers with a team thats established best practices in the field. CLICK HERE for full details and to apply for the Customer Service Rep Vaccination Call Center position. If Maximus cared about you and your loyalty and effort, they would keep, Management was great but they laid them off too and did not value them, I worked at the Maximus location in Rancho Cordova, CA for a year. UPDATE: MAXIMUS informs us that the Part-Time Customer Service Roles are no longer available, however, please see below for the FULL-TIME roles! Management is easy to approach and very understanding. Their feedback on your assessments defies medical knowledge and cannot be taken seriously, examples of some feedback received: the client may have benefited from glasses, not really when the cause of his/her blindness was not related to an eye refractive deficit but due to a neurological problem after suffering from a stroke (occipital lobe); or you conclusion is not medically basedhyppocampal sclerosis does not cause dementia type symptoms, when a letter from the client's consultant neurologist clearly stated the contrary. The job didnt pay well when I worked there. My sites contract does health insurance, and the pay doesnt match the work we do. (adsbygoogle=window.adsbygoogle||[]).push({}); It gives us the opportunity to trial new ways of serving and engaging citizens who, now more than ever, need access to vital services. Essex Partnership University NHS Foundation Trust 3.7. Then, you're thrown in the deep end, with minimal knowledge, calls flying in, dysfunctional systems on top of being told that you'll be evaluated for your performance at anytime with NO substantial break for a 9 hour day. The benefits were reasonable and I would definitely return. The pandemic offers us a unique opportunity to test and learn new models with full support from our clients. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. 32,000 - 33,706 a year. Improve health outcomes in today's complex world, Modernize government to serve the needs of citizens, Empower vulnerable populations to succeed, Meet expectations for service and ease of use, Leverage tax credits, recruit and retain qualified workers, Provide conflict-free health screenings and evaluations, Resolve benefit disputes with a nonjudicial approach, Modernize your program, adapt to changing needs, Make services easier to access, ensure program integrity, Driving innovation, reimaging whats possible, Creating a positive impact where we live and work, Recognized by industry and media for making an impact. CareerBuilder TIP. MAXIMUS Employee Reviews - Niche There are always amazing chances of you moving up with the company, especially if you are actually here to work and do your job. Working here at maximum is a wonderful company they have truly amazing people and great pathway. Supervisors are not the smartests people, some of them have only high school education, a lot of energy boasing people around and little knowledge. If you continue to see this This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. Prior to maternity leave I was working 7:45am-4:15pm. Huge turn over of healthcare professionals (assessors) despite a good salary says it all. Maximus Customer Service Representative, Bilingual Mandarin/Cantonese (Remote NY) New York, NY 2d $22.75-$23.75 Per Hour (Employer est.) Work from Home Opportunity | Teleperformance The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Supervisors do not follow through on promised disciplinary action of others in which case affects your work environment, work flow, & productivity. Very high expectations for their employees. Contact tracing has never been attempted at the scale required for COVID-19. We get the major holidays off. Work From Home Nhs Jobs in Uxbridge - 2023 | Indeed.com Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. Responsible for the contracts? I was told there wouldn't be over time, not only was there over time, but they pretty much told us we had to (otherwise it would be put in our files that we're inflexible). The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview.. The leadership and management teams truly care about their employees, and do their best to ensure a fruitful and welcoming workspace. If they dont need everyone there that day, they offer people the opportunity to leave (not paid of course but still awesome). . Posted 11 days ago. 8 hour shift +2. Maximus Work From Home Jobs | Glassdoor Working at Maximus: 63 Reviews | Indeed.com Your supervisor would come in late and immediately start talking to their favorite employee in their supervisor cubicle for up to hours at a time, while not doing any work at all in open view of other working emplo, Maximus is a great company, the problem is, when I was hired, I suddenly wasn't a Maximus employee, I was an SCA employee with different rules applied. Maximus Weekends off (unless it's overtime), full time positions. The management is also great, as they try to find different ways to encourage people to come in. Lack of planning, poor communication, lack of professional structure. Oh well, you work. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I love it! I was not provided with a petty cash float to support customers into work and was forced to use MY OWN MONEY to help my caseload. If you want to be unemployed without warning, apply here, if not, do yourself a favor and look for something else. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism.. You can do perfect on evaluations and always come in on time, and at the end you will wonder why you stayed and regret your choices. High Volume Recruiting Manager This type of robust data will be meaningful in solutioning new delivery methods. They have great benefits and provide stable employee. verdade. CLICK HERE for full details and to apply for the High Volume Recruiting Manager position. Please. We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. Maximus can help address these challenges. PLEASE SHARE this post turn your friends into Rat Race Rebels! The management is constantly contradicting itself, and I feel as though they really couldn't care less about their employees. You stay until the end and your loyalty is rewarded with indifference and you are then told you are on your own. Do you thrive on chaos? Even while working from home, you have to be mindful of every second of your break because their attendance system clocks you for every mi, 3 week training, great coworkers (we bonded in the trenches), decent pay, over time "available", additional training, lots of support from supervisors, messed up break system where WFH didn't even matter, systems that crashed and glitched constantly, one hand has no idea what the other is doing, being thrown to the wolves, basic training not enough, Management is not supportive or knowledgeable of the job duties for which persons they supervise/manage. Of the employees are satisfied about their pay, Not a family friendly place, no trust in employees, Disappointed in the chaos and lack of professionalism and proper communication. I enjoy making a difference in the lives of the people we help. IF you can prove yourself to be wrongfully accused; management does NOT take action on the other party who wrongfully made the accusation. Our digital team developed a health assessment mobile application called, Clear2Work. - CareHealthJobs. They believe it's more important to serve the customer before meeting that quote. They focus so much on how they look to the client and in the media that they lose sight of common sense management. Monday to Friday. Additional job details. There were people crying and they were pulling people out of their seats without warning causing a near mass hysteria in the office. The management and software programs were subpar. Good work out in the world. Since March, we've hired, trained, and deployed nearly 2,500 work-from-home agents to support unemployment programs, with the majority of these programs launched in less than a week. Management is toxic and created a culture of backstabbing among themselves which led to them trying to build constant cases for dismissal against employees, this was targeted towards other managers as well that didn't do as they liked. At its peak, it received test results from 47 federally facilitated COVID-19 testing sites across 12 states. I love being able to work from home, only draw backs is a lot of customers pretend to be other people and have their information. At my location you have an opportunity to win company prizes if they draw your name. The colleagues are super supportive and welcoming. Maximus Reviews: What Is It Like to Work At Maximus? | Glassdoor The problem is I could see that he saw my question. Working at Maximus: Employee Reviews | Indeed.com

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