9 Laurie Street Laurieton NSW 2443. Some content on this page may not display correctly. endobj She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. We care about the protection of your data. 12 0 obj k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE Find us at one of our customer service centres. Customer Service. the best way to lodge a complaint or a request for service (which is via our website). We care about the protection of your data. Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. <>stream xc`````z f2 Crime in Port Macquarie. Safety in Port Macquarie - Numbeo "He wouldn't tell me what the complaints were or who made them. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Port Macquarie-Hastings councillors call for transparency after While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Your feedback should be received no later than Friday 20 November 2020. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Nobody has come back and told me the result of that. PO Box 84, Port Macquarie NSW 2444. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. HW[6Sc1r gndA%|l qX? <>stream Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Policy Review - Port Macquarie-Hastings Council Have Your Say "What has escalated this? PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. Find information on our council, and their contact details. all the different ways you can get in touch with us. 17 Burrawan Street Port Macquarie NSW 2444. David Crosbie. There are many benefits of making a complaint and telling someone about your problem. << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> To make sure you're up to date with all the news, SIGN UP HERE. stream A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. In some cases we need more information and request you contact us directly in these instances. Please enable JavaScript in your browser's settings and refresh the page. PDF Revised Customer Complaints Policy Read our Privacy Policy. Port Macquarie: Council creates new role to weed out old ways Confidentiality is important, but seriously I'm not told who lodged the complaint? Part 1: What is unreasonable conduct by a complainant? What happens after you make a complaint. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. Your stories matter to us and so does local journalism. Compare Port Macquarie with: Do you live in Port Macquarie? HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? A Byabarra farmer has taken his - Port Macquarie News - Facebook We pay our respects to the people, the cultures and the elders, past, present and emerging. endstream /Info 6 0 R Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Read our Privacy Policy. E: council@pmhc.nsw.gov.au Photo: File IT was a $64,000 question that amounted to nothing. Complaints can: increase the chance of getting a better outcome help others in similar situations What would you like to report? - Port Macquarie-Hastings Council We review the information you give us and decide what action to take. One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. Calls received outside of business hours are diverted to our after hours call centre. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . What are the key differences between the old and new draft policies? >> This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . Read our Privacy Policy. PO Box 84, Port Macquarie NSW 2444. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). Opinion. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. Port Macquarie court list. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. asbestos, chemicals in water) ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 ABN: 11 236 901 601 You can report most issues online. %PDF-1.7 Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. $1000 a week is spent on this rubbish.". Contact us for any help on browser support. Our journalists work hard to provide local, up-to-date news to the community. If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. endobj If we can't handle your complaint, we'll tell you who can help. We can help you make a complaint. 10 0 obj