They both love them and listen to them every night in bed, great gift ideas too. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. It goes against our guidelines to offer incentives for reviews. It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. Loved by over 3 million fam We use dedicated people and clever technology to safeguard our platform. Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. The product is amazing but customer service is non existent. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. Purchased for my daughter's birthday. WebTonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. WebRegistered office address Causeway House, 1 Dane Street, Bishops Stortford, Hertfordshire, United Kingdom, CM23 3BT Company status Active Company type Private limited https://tonies.com/en-gb/referral/Happy Listening :)James - Team tonies. Email us directly.. You don't email back! With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. tonies is the largest interactive audio platform for kids in the world. The Toniebox is already in another household. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Dragon Design Protective film Suitable for the Toniebox, Lion with Feathers Design Protective film Suitable for the Toniebox, Dog & Owl Design Protective film Suitable for the Toniebox, Pony & Girl Design Protective film Suitable for the Toniebox, Tiger & Owl Design Protective film Suitable for the Toniebox, Owl Design Protective film Suitable for the Toniebox, Katzenworld Zelda Design Protective film Suitable for the Toniebox, Elephant with Roses Design Protective film Suitable for the Toniebox, Fox with Feathers Design Protective film Suitable for the Toniebox, Knight on Horse Design Protective film Suitable for the Toniebox, Katzenworld Oliver Design Protective film Suitable for the Toniebox, Katzenworld Catto Design Protective film Suitable for the Toniebox, Katzenworld Snowball Design Protective film Suitable for the Toniebox, Elephant with Feathers Design Protective film Suitable for the Toniebox, Koala Bear with Gitarre Design Protective film Suitable for the Toniebox, Katzenworld Angel Eyes Design Protective film Suitable for the Toniebox, Katzenworld Mao Design Protective film Suitable for the Toniebox, Horse Design Protective film Suitable for the Toniebox. They then chose a second one to listen too while having a bottle and settling in bed. Launched in 2016 in Germany, Austria, and Switzerland, tonies is now available in thirteen different countries on three continents and offers a portfolio of over 700 Tonies. Just look at the reviews from the app store which is the main way to add new tonies. Other than that this has definitely impressed us all, thank you!! Sign up for updates, sneak peeks and a coupon for 10% off your first order. Tonies have made a emotional at times stressful bedtime routine much better. We also ensure all reviews are published without moderation. Combining a stylish audio player and collectable figurines, tonies makes listening to stories and songs intuitive, interactive and fun! Tonies Purchased for my daughter's birthday. It's a real shame. At tonies, Investor Relations stands for consistent, proactive and transparent communication with the capital markets community. They should speak to fairfax and favor. Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. Listen, We, Yahoo, are part of the Yahoo family of brands. Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! I emailed to report a non charging toniebox and got a standard set up reply response. https://tonies.com/en-gb/referral/James - Team tonies, These are brilliant. If your children love stories or music then I highly recommend! I like the fact its screen free time and stories are so important for children. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you to get on with the boring adult stuff. One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Write a short note about what you liked, what to order, or other helpful advice for visitors. WebFrequently asked questions. Stories to listen to and cuddle at the same time. Webtonies Audio Character for Toniebox, Favourite Children's Songs, Playtime and Action Songs for Children for Use with Toniebox Music Player (Sold Separately) 1,208. As others have said very very poor customer service and I'm now concerned about this products quality overall. Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. They should speak to fairfax and favor. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Get directions. It's a real shame. Companies can ask for reviews via automatic invitations. Afterwards, it is best to let them air dry. Use this service to order a signed certificate of incorporation, which can include key details about the company and a statement of good standing. 7.99 inc. UK VAT. Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! Combining a stylish audio player and collectable figurines, tonies makes listening to stories and songs intuitive, interactive and fun! Our North American version came w a European plug (it even shows a standard US Style plug on the box we got), fairly simply mistake! You've rejected analytics cookies. By clicking "Get Notified", you agree to ourTerms of Service, acknowledge ourPrivacy Policy, and agree that we may send you updates about this product and other tonies products and services. Here are 8 tips for writing great reviews. The Soft Cuddly Friends are available directly in our Steiff Online Shop. Say goodbye to bright screens, scratched CDs, and complicated controls. Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. Its an investment but definitely worth it! Say hello to the Toniebox. I would not recommend at all. Plus even relatives are able to get in on the act! Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. Very short sighted on the basis that the mostly costly thing to buy is all the stories. Email us directly.. You don't email back! tonies USA | LinkedIn This was not relevant to my complaint. WebTo start a return from Ireland, please contact our tonies Support Team via contact form. We only deliver the DE version to Germany, Austria and Switzerland and the EN version only to the UK. They also asked for proof that amazon referred me to them. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! At the moment, we deliver the tonies Soft Cuddly Friends with audio play to Germany, Austria, Switzerland and the UK.In the UK they are available with an English-language audio play, in Germany, Austria and Switzerland with a German-language audio play. The company just sends copy and paste apologies with no real help. I emailed 3 weeks ago and was told it would take up to 4 weeks. No response! They first asked for proof of purchase which I supplied and a photo of the item in question. We love our Tonie. You will be able to download your returns label and search for a drop off location close to you. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. Formerly It didn't work, reached out to Tonies and they sent us a new box. Tonies at WHSmith. We also offer Creative-Tonies, which allow you to record your own stories or content. My special needs child relies on her toniebox to drift off to sleep. ': Night Among Wolves Audiobook, The Ballalloes: Duel By Floodlight Audio Play, Favourite Tales: Little Red Riding Hood And Other Fairy Tales Audiobook, Hully Boo Spook 'n' Spell: Halloween At Palace Primary Audio Play, The Fox Pack: Case 1 And Case 2 Audio Play, Favourite Tales: Pinocchio And Other Classic Stories Audiobook, Favourite Tales: Rapunzel And Other Fairy Tales Audiobook, National Geographic Astronaut Audio Figure, Favourite Children's Songs Bedtime And Lullabies, How And Why: Fabulous Horses / The Mongol Steppe Riders Audio Play. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. its the ideal entertainment and for years to come I'm sure, its very versatile to age groups. So won't be recomending it further due to your lack of customer service. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. The Soft Cuddly Friends have a sewn-in audio play chip with a magnet that attaches them to the Toniebox. 340 talking about this. Consisting of the Toniebox and the matching audio figurines - called Tonies - the system makes audio content touchable and enables a completely new kind of listening experience: audio play. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Webtonies UK. Tonies | WHSmith Because we know things dont always work out, returns are complimentary. Tonies WebFrequently asked questions. Connectivity and the whole setup process is beyond poor. This was not relevant to my complaint. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! tonies offers the world's largest interactive audio platform for children. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. Something weve never seen before. She is quite clever, for example when Fritzy Fuchs doesn't want to share his tree house at all. How do I set up my Toniebox? IMPORTANT: These are separate items with one language version each (DE or EN audio play). If your children love stories or music then I highly recommend! Company Registration Number: 1407, Favourite Children's Songs Playtime Action 2, Favourite Children's Songs: Travelling Songs Audio Play, Favourite Children's Songs: Birthday Songs Audio Play, Favourite Classics: Peter Pan And Other Classic Stories Audio Play, Favourite Children's Songs Playtime & Action, Favourite Masterpieces The Nutcracker Audio Figure, The Three '??? 1299. BUYER BEWARE they are no longer a working company. Ordered a Tonie for a gift and the delivery tracking replied that it was sent back to the sender. I received no refund and no tonie. Still, after multiple attempt to reach out to support, they have not replied. They removed their phone number from their site and no longer are a working company. Mum had already bought one so returned it as soon as it arrived on 4th March. Find out how we combat fake reviews. Get it Saturday, Sep 10. Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. 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